For several months Microsoft has been experiencing problems with product activation and the following message appears during telephone activation:
Guüclich;fortunately, there is still the Self Service where you can perform the activation via the website and we will provide you with the instructions. If activation via the Internet fails, go back and dial the activation phone. The following window will appear:
Don't get confused by the message and just look at the installation ID in point 2. There you will find several 6 or 7 digit blobs. So just briefly check how many digits a block has and then in Self Service click the field for 6 or 7 digits.
Now öopens a new window and you enter your installation ID there. Then right click on the small arrow on the right and the activation will start. You will then receive the confirmation ID, which you enter in the telephone activation window of your software.
If you encounter any problems, please contact us at +49 800 1100077.